Swinton is a british insurance company offering a range of different insurance products including car insurance. You can find out how to make a complaint to Swinton Car Insurance below if you have been left unsatisfied with your policy or their services.
Swinton will normally resolve your complaint within 3 working day and once they feel the complaint has been resolved or they need further information to resolve the complaint they will send you a letter in the post that includes a description of the action they will be taking and any further information you need to provide them with.
Complaining to Swinton Car Insurance Online
You can easily complain to Swinton Car Insurance online by going to the Swinton website and selecting the ‘contact us’ button. Once on this page you will see the option to complain. After you have clicked on the complaint option you will be invited to write an email to the Swinton team via the online complaint form. You will need to enter your type of insurance, policy number, your name, date of birth, address, phone number, email address, your reason for complaining and your expected outcome.
Complaining to Swinton Car Insurance Via Phone Call
You can also get in touch with the Swinton car insurance customer services department to file a complaint by dialling 0800 068 7819 , the line is open 24 hours 7 days a week. Once you are on the phone with the team you will need to inform the team that you would like to complain about an issue you have experienced with the company, you will also need to provide some personal and policy information such as your policy number. You will be informed of the actions being taken to fix the issue you experienced.
Complaining to Swinton Car Insurance Via Post
If you would prefer to file a complaint with Swinton car insurance via post you can write a letter including your policy number as well as other policy and personal information that will allow the team to identify your account, you will then need to include a description of your complaint and what you would like Swinton to do to fix the issue. You can then send the letter to:
Customer Assistance, Swinton Group LTD, Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB