To complain about Post Office car insurance, the first step is to contact the customer services department to report your issue. You can do this using the Post Office car insurance contact number. If they are unable to resolve the problem or you are not happy with the way that they handle it, you can escalate it as a formal complaint. There are many reasons for complaining to the Post Office about car insurance. This includes things like problems with accessing your account, the price of premiums, or cancellation fees. Below you can see the best ways to make complaints about the Post Office.
Post Office Car Insurance Cancellation Policy
You should be able to check the cancellation terms in your Post Office car insurance policy documents if you want to cancel your cover with them. As they are underwritten by BISL Limited, standard cancellation fees usually apply. This is a cancellation fee of £25 plus the time on cover if you cancel within the first 14 days. Cancelling after this cooling-off period results in a cancellation fee of £55, plus the cost of the time on cover. In all cases, if you have made a total loss claim on the policy then you must pay the full year of premiums, anything outstanding, plus the cancellation fee with no refund.
Post Office Car Insurance Login
You should be able to manage your Post Office car insurance policy through your account on their online Self Service Centre. This allows you to change your details and update your policy on your own time without added fees to worry about. You cannot cancel your insurance online because you need to speak to the Post Office first to confirm your outstanding payments, which will include a cancellation fee and depends on the date of cancellation. For assistance with your account, including access to it and amending it, phone the Post Office car insurance number and talk to the customer service team.
Post Office Complaints
If you are unhappy about an experience with the Post Office, particularly if the resolution to a problem with your insurance is not satisfactory, please call the Post Office car insurance complaints number. You can call 0345 073 1002 to speak to a person at the Post Office complaints department. Explain what has gone wrong and who is responsible, and what you want them to do about this issue to rectify it. You should give them time to investigate before they provide a final response for you. If you are still unhappy at this point, it could be time to take your complaint to an Ombudsman to resolve it instead.