How to Make a Claim with Covea Insurance

If you are a customer with Covea Insurance and you need to make a claim, you can call Covea customer services on 0330 024 2270 and get assistance. They can connect you to the relevant department to make a claim or check your policy documents for what it covers before you actually make a claim.

How to Make a Covea Car Insurance Claim

Car insurance is the primary product that Covea acts as a broker for, so you can report claims 24/7 by calling the helpline number above. Unfortunately, you will not be able to submit a car insurance claim to Covea online. You can only register a claim over the phone. They will ask you to provide them with your name, vehicle details, what happened and where, and the details of any other person involved in the incident. At the scene, you shouldn’t apologise or admit fault for what happened. Do call the police if that is necessary. Get a crime reference number from the police officers who attended the scene.

What happens if you make a Covea car insurance claim?

If it is possible to repair your car, you can choose one of Covea’s approved repairers to recover and fix your vehicle. They will collect and deliver your car for free, and Covea can provide a courtesy car while yours is repaired. Covea will cover the costs of the guaranteed repairs, so all you have to pay is the excess. If it is not possible to repair your car at all, Covea will provide a valuation. They will send you an agreed payment by bank transfer to help you with getting back on the road even if your vehicle has been written off.

How to Make a Covea Home Insurance Claim

Policyholders who have Covea household insurance cover can make a claim online without having to call anyone on the phone. You can follow this link to fill out a form with the required details shown below and submit a claim.

Alternatively, you can write your policyholder information and the details of your claim in an e-mail if you prefer. You can send e-mails about claims to Covea at householdclaims@coveainsurance.co.uk. If the claim isn’t too urgent, you could also write a letter to Covea at CovĂ©a Insurance, Property Careline, PO Box 824, Halifax, HX1 9QT to register a claim for an incident.

Covea will register your home insurance claim and arrive at a settlement subject to the policy excess and depreciation of item value. You can contact Covea at any time after reporting a claim if you have a query or to provide more evidence. Whenever you make a home insurance claim, you shouldn’t admit fault or dispose of damaged items. If you are the victim of theft, then contact the police to report the crime and obtain a crime reference number.