How To Make A Complaint With Elephant Insurance

If you were left unhappy with a recent experience with Elephant and you’re looking to make a complaint about a staff member or one of their services you can find all the methods on making a complaint with Elephant Insurance below.

Make a Complaint Via Phone Call

The easiest way to file a complaint with Elephant Insurance is by calling the customer service department on 0333 220 2006 . You can call the number regarding any issues you have had with the Elephant Insurance services or team such as if you have had a bad experience with a customer services department, you have had some issues with your policy, you would like to complain about renewal charges, you have been charged wrongly or you have been overcharged for your premium or if you have some other issues with your insurance or with Elephant Insurance.

File a Complaint With Email

You can also file a complaint with the Elephant Insurance customer service team by email. You can complain via email by writing your relevant policy and personal information as well as a description of the issue you experienced that you would like to file a complaint regarding, including any important details. You then need to send the email to: customerassurance@elephant.co.uk

Send a Letter of Complaint

If you would prefer to send a letter to file a complaint you can do so by first writing a letter including all your policy and some necessary personal information. You will then need to include a description of the issue you would like to file a complaint regarding, you will also need to include a description of any employee you have had an issue with or a section of your policy that you are unhappy with. You will then need to send your letter to:

Complaint Manager Elephant
Ty Admiral
David Street
Cardiff CF10 2AA

Elephant Car Insurance Contact Number

0333 220 2006

Elephant Insurance is an insurance company operating in the United Kingdom. The company was founded in 1991 and is apart of the Admiral Group. They offer a range of different insurance services such as car, travel, bike, van, multicar, home and landlord insurance. If you would like to get in touch with the Elephant car insurance team you can call the numbers listed on this page.

Elephant Car Insurance Contact Number

You can call this number if you have some inquiries regarding your car insurance policy, you would like to find out about taking out a new car insurance policy, you would like to make changes to your policy, you would like to cancel your policy, you would like to find out what policy extras you can purchase such as breakdown cover, you would like to find out about the different types of car insurance policies or you have some alternative inquiries to discuss with the Elephant car insurance team.

Elephant Car Insurance Cancellation Policy

If you’re cancelling within 14 days of the start date of your policy you will need to pay £25 to £125 depending on your policy. If you’re cancelling your policy after 14 days of the start date you will be required to pay £49.50 to £149.50 also depending on the type of policy you have and whether you will need a black box to be removed. If you would like to cancel just one car on your multicar policy you will need to pay £29.50 to £129.50 depending on the policy. You can cancel your policy at any time but you will always be subject to these charges.