If you were left unhappy with a recent experience with Elephant and you’re looking to make a complaint about a staff member or one of their services you can find all the methods on making a complaint with Elephant Insurance below.
Make a Complaint Via Phone Call
The easiest way to file a complaint with Elephant Insurance is by calling the customer service department on 0333 220 2006 . You can call the number regarding any issues you have had with the Elephant Insurance services or team such as if you have had a bad experience with a customer services department, you have had some issues with your policy, you would like to complain about renewal charges, you have been charged wrongly or you have been overcharged for your premium or if you have some other issues with your insurance or with Elephant Insurance.
File a Complaint With Email
You can also file a complaint with the Elephant Insurance customer service team by email. You can complain via email by writing your relevant policy and personal information as well as a description of the issue you experienced that you would like to file a complaint regarding, including any important details. You then need to send the email to: email@example.com
Send a Letter of Complaint
If you would prefer to send a letter to file a complaint you can do so by first writing a letter including all your policy and some necessary personal information. You will then need to include a description of the issue you would like to file a complaint regarding, you will also need to include a description of any employee you have had an issue with or a section of your policy that you are unhappy with. You will then need to send
Complaint Manager Elephant
Cardiff CF10 2AA